Service Desk Analyst

Job Ref: 50199476
Sector: Cloud and Infrastructure
Job Type: Permanent
Date Added: 20 March 2019
  • Manchester, Greater Manchester, England, UK Manchester Greater Manchester GBR M2 3AW
  • £20,000 - £25,000 per Year
  • Eleanor Carroll
  • 0161 888 2525

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Looking for a career, not just a job?

Passionate Service Desk Analysts are required to join a leading international business as they expand rapidly into Manchester. You'll be joining a new specialised support centre, operating globally with 55,000 users across 64 countries. As a Service Desk Analyst, you will be supporting the latest technologies within a customer centric environment, where you have phenomenal career progression and personal growth.

The business state of the art offices are located in an easily accessible location in the city centre, with excellent public transport Links.

About the role:

As the Service Desk Analyst, you will be supporting all channels of engagement, including phone, chat, virtual agent, self-serve and email. You will be on the front line, initiating the procedure for handling detected incidents, assisting in the investigation of problems and other requests for support.

In addition to this, you will also be involved in the following:

  • Escalations of major incidents to team leads and the Service Desk Manager
  • Providing advice and support to users on systems, products and services
  • Maintaining and updating incident records throughout the incident lifecycle.
  • Be part of a global team who inputs and reviews the Service Desk Knowledge base

About you:

As a Service Desk Analyst, you will have prior experience working within a busy Service Desk environment. You will have a good understanding of ITIL processes and will have built your career around providing excellent customer centric support. As the Service Desk Analyst, you will have exceptional troubleshooting and problem solving skills too!


  • Able to develop good relationships with customers
  • Excellent customer service experience
  • Adhere to stated operating policies and procedures.

Desirable: Ability to speak one or more of the following languages - Spanish, Portuguese, French, German, Italian, Polish

This is a unique opportunity for Service Desk Analysts looking to join a global business where you have a clear, defined career path and recognised for your work. You will have the opportunity to continue advancing your career within the Service Desk or an

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

19/04/2019 11:31:32
GBP 20000 20000