Senior Collaborations Engineer

Job Ref: 50200559
Sector: Cloud and Infrastructure
Job Type: Permanent
Date Added: 24 May 2019
  • London, England, UK London London GBR ec3a 4af
  • £60,000 - £75,000 per Year
    YEAR
  • Daniyal Bashir
  • 0203 910 0030
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Collaboration Senior Engineer O365

My client is a leading global media advertising business who are focusing on becoming a 100% digital economy business by 2020 through content, media and commerce. They are well placed to build capability, scale and sustainable growth as a high-performance business. Our strategy is driven by our unique culture with one vision (to innovate the way brands are built), one set of values and a unique operating model which drives collaboration, client focus and attention.

Role Overview

As part of my clients Global Technology Transformation programme, the EUC team require an experienced Collaboration Senior Engineer to join its Manchester based agile team. This role will report into the Collaboration Services Manager and will be responsible for the service management and technical delivery of work across the areas of Office 365 Suite, Messaging, Mail Hygiene, Azure AD and many more collaboration tools.

My client is constantly acquiring new creative agencies, and with a strong focus on collaboration, mergers and acquisitions and subsequent technical migrations are one of the exciting areas EUC lead.

Current projects inflight, driven by the cloud-first policy include, but not limited to;

  • Skype enterprise voice to the cloud
  • Exchange 2010 to O365 (China)
  • Mergers & Acquisitions migrations
  • Cloud Identity Management
  • Large-scale remediation of all EUC Services
  • Zoom, Slack, Dropbox integration

Responsible service portfolio and required core skillset

Excellent knowledge of O365 Messaging, Exchange, Message Hygiene (Mimecast or others) and PowerShell.

Good understanding of Unified Communications and Collaboration Tools, such as Skype/Teams and SharePoint.

  • Office 365 - Exchange Online
  • Mimecast
  • Shared responsibility for Azure AD
  • Legacy Exchange On-Premise (to be decommissioned by end 2019)
  • Exclaimer

Responsibilities

  • Responsible for the successful delivery of Collaboration services within a Service Management framework and in line with the agreed standards and Service Levels
  • Responsible for managing the resolution of major incidents and any escalated issues for Collaboration services;
  • Responsible for contributing to the delivery of technological change across Collaboration services;
  • To be the technical authority for Email services managed by the Collaboration team
  • Responsible for the security, resilience and monitoring of the Email services
  • Represent the Collaboration services in Change Advisory Board meetings, Service Review meetings and the Architecture Review Board
  • Responsible for fostering a practice of collaboration and continuous improvement within the Collaboration team;
  • Deputation for the Collaboration Services Manager as required

Key objectives:

  • To ensure all Email Services are designed, implemented and maintained to the correct architectural and technical best practice specifications
  • Be a key stakeholder in determining whether a new release, affecting service in production, is ready for promotion
  • Contribute to the design and delivery of updates or solutions to the Collaboration environment
  • Possess a detailed understanding of all Email services and the associated infrastructure
  • To operate in line with the IT Operating Model and Values and to promote these within the Collaboration Team
  • To contribute to the Collaboration strategy and service/product roadmap
  • To maintain a product backlog and assist the Collaboration Services Manager to prioritise new releases and requests to customers
  • To drive operational excellence across Collaboration Services

Architectural and service delivery:

  • Adhere to a best practice Service Management and Architectural framework (ITIL, TOGAF)
  • Ensure that user experience and satisfaction is at the forefront of all activities
  • Drive customer satisfaction to over 90% and ensure SLA attainment is consistently above the minimum requirements for the Collaboration services
  • Keep abreast of changing trends and market developments of current and future technologies
  • Identify new Collaboration technologies

Teamwork, teaching & learning support:

  • To provide technical mentoring and support for individuals within the Collaboration team

Education/qualification and training

Education to degree standard and/or equivalent qualifications/experience

Ideally Microsoft Certified Solutions Expert (Messaging) or equivalent qualifications and experience

ITIL qualification (Foundation Minimum)

Knowledge/skills

  • Expert knowledge of O365 Messaging, Exchange, Message Hygiene (Mimecast or others) and PowerShell
  • Good understanding of Unified Communications and Collaboration Tools, such as Skype/Teams and SharePoint
  • In-depth expertise in large global Collaboration environments
  • Excellent Collaboration troubleshooting skills and knowledge of problem resolution methodologies
  • Demonstrated in-depth experience managing complex messaging environments
  • Good knowledge of IT Security protocols, processes, policies and standards
  • Experience in planning, managing and controlling projects
  • Involvement in implementing IT security policy and standards
  • Experienced in IT service management, including change, incident and problem management
  • Demonstration of the technical skills needed to handle innovation and change resulting from the implementation of new IT solutions

Experience

  • Experience of working with ITIL based Service processes and functions
  • Experience and knowledge of implementing technical solutions in a complex, multi-stakeholder environment
  • Experience of working with enterprise-scale applications, infrastructure and software
  • Proven ability to write technical documentation including high/low designs and operational manuals
  • Proven ability to manage a set of complex operational services
  • Experience working in an Agile environment to deliver service improvement

Personal characteristics

  • Ability to identify and manage priorities
  • Excellent written and oral communication skills
  • Excellent relationship and interpersonal skills
  • Ability to articulate ideas to both technical and non-technical audience
  • Innovative and proactive approach to work
  • Ability to set and achieve goals for self and your team
  • Ability to communicate effectively with staff at all levels
  • Willingness to update professional knowledge and a commitment to continuous improvement

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

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23/06/2019 14:15:42
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