1st / 2nd Line Support Engineer

Job Ref: 50204180
Sector: Cloud and Infrastructure
Job Type: Permanent
Date Added: 14 November 2019
  • London, England, UK London London GBR EC3A 4AF
  • £24,000 - £27,000 per Year
  • Rubina Begum
  • 44 203 937 8708
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1st / 2nd Line Support Engineer - Permanent - £23k - £27k - London

Our client, a Managed Service Provider (MSP), are looking for a 1st / 2nd Line Support Engineer to join a team of engineers based in London. As a 1st / 2nd Line Support Engineer, you'll have excellent soft skills as well as the required technical capabilities. You'll be dealing with clients on a day-to-day basis, therefore it's important to be presentable, well-spoken and articulate at all times.

Your daily responsibilities will be:

  • Working as part of the Service Desk providing 1st / 2nd line technical support
  • Managing user expectations and ensuring user satisfaction for all incident resolutions
  • Completing operational checks on a rota basis
  • Responsible for ensuring incidents are logged with third party suppliers and other departments as required
  • Remote management of business-critical products and service levels, desktop and server configuration
  • Occasional out of hours scheduled work reactive to business needs (paid at an enhanced overtime rate)
  • Participating in an on-call rota for out of hours incidents (once every four to six weeks)
  • Ensuring compliance with the company's policies and procedures relating to information security management

Some of the required skills are as follows:

  • Windows Desktop OS (7 & 10)
  • Windows Server OS (2008, 2012 & 2016)
  • Microsoft Exchange (2010 2013 & 2016)
  • Windows Active Directory (AD)
  • Citrix XenDesktop
  • Basic Network understanding
  • ITIL Awareness

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14/12/2019 16:11:09
GBP 24000 24000