IT Support Engineer x2 - Up to £35,000

IT Support Engineer x2 - Up to £35,000
  • £23,000 - £35,000 per Year
    YEAR
  • Permanent
  • City of London, London, England, UK ec3a 4af City of London London GBR ec3a 4af
Job Ref: 50206337
Sector: Cloud and Infrastructure
Date Added: 23 January 2020

1x 1st Line Engineer & 1 x 2nd Line Engineer - City of London - £23 - £35k

This successful Managed Service Provider within the finance industry need an enthusiastic IT Support Engineer / helpdesk support analyst to come and join them on their Service Desk at their London office.

1st Line Key responsibilities: * Providing 1st line support based on a fast-paced service desk * Being the first point of call for client contact * Ensuring user satisfaction / managing their expectations * Understanding when to escalate tickets to 2nd line

2nd Line Key responsibilities: * Providing 2nd line support based on a fast-paced service desk * Dealing with escalations from 1st Line and escalating incidents to management when required * Ensuring user satisfaction / managing their expectations * Mentoring junior engineers when required * Occasionally going out to client sites (in and around Central London) to provide support

1st Line Essential Skills: * Windows 7 and Windows 10 * Windows Server 2008 - 2012 * Microsoft Exchange * Active Directory

2nd Line Essential Skills: * Windows OS and Servers * Microsoft Exchange * Active Directory in Depth * VMware * Citrix * Basic network understanding

Ideally, you will have 2+ years of experience under your belt and be looking for a new challenge. Our client is hot on internal promotion, so this is a stepping stone into a 3rd Line role

Don't miss out - apply now!

OneZeero is acting as an Employment Agency in relation to this vacancy.

Onezeero
22/02/2020 10:19:52
GBP 23000 23000
Contact Consultant:
Thomas Cowell

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