Head of Customer Service - Croydon, London - Permanent - £40,000 - £50,000
Our client, a business based in Croydon, are looking for a Head of Customer Service to join them on a permanent basis. You'll come on to ensure the smooth running of customer service operations and ensure that the best levels of customer service are provided at all times.
As the Head of Customer Service, you'll work closely with the Managing Director as well as other departments within the business to improve customer service strategies, processes and policies. You'll have a strong background in customer service.
Responsibilities and experience:
- Manage, mentor and inspire a team of Customer Service Assistants
- Act as the escalation point for all customer queries
- Look closely at existing customer service strategies and find ways to make improvements
- Excellent communication skills with the ability to stay calm and collected in high-pressure situations
- Experience developing customer service strategies, processes and policies
- Experience managing individuals/teams
OneZeero is acting as an Employment Agency in relation to this vacancy.
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